/* CPD Support – help desk pages (/support, /support/ticket).
   Site palette (navy gradient, #2b5875 blue, #7fb1d1 accent, cool greys) with a modern take: aurora hero, glass panels, soft depth. */
.sup{--s-ink:#0f172a;--s-text:#334155;--s-muted:#64748b;--s-line:#e6e9ee;--s-bg:#f5f6f8;--s-navy:#0b1220;--s-blue:#2b5875;--s-accent:#7fb1d1;--s-tint:#eef4f9;--s-card:#fff;
  --s-band:radial-gradient(900px 420px at 88% -10%,rgba(127,177,209,.38),transparent 60%),radial-gradient(700px 380px at 0% 110%,rgba(43,88,117,.55),transparent 60%),linear-gradient(120deg,#0b1220 0%,#13233b 58%,#1b3550 100%);
  background:var(--s-bg);color:var(--s-text);padding-bottom:80px}
.sup *{box-sizing:border-box}

/* Hero */
.sup-hero{position:relative;overflow:hidden;padding:76px 0 132px;color:#e6edf5;background:var(--s-band)}
.sup-hero::before{content:"";position:absolute;inset:0;background-image:linear-gradient(rgba(255,255,255,.05) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.05) 1px,transparent 1px);background-size:44px 44px;-webkit-mask-image:radial-gradient(ellipse 70% 80% at 70% 30%,#000 20%,transparent 75%);mask-image:radial-gradient(ellipse 70% 80% at 70% 30%,#000 20%,transparent 75%);pointer-events:none}
.sup-hero::after{content:"";position:absolute;right:-120px;top:-160px;width:520px;height:520px;border-radius:50%;background:radial-gradient(circle,rgba(159,208,239,.22),transparent 65%);filter:blur(10px);pointer-events:none}
.sup-hero-grid{position:relative;z-index:1;display:grid;grid-template-columns:minmax(0,1.3fr) minmax(320px,.7fr);gap:56px;align-items:center}
.sup-live{display:inline-flex;align-items:center;gap:9px;padding:7px 14px;border-radius:999px;background:rgba(255,255,255,.07);border:1px solid rgba(159,208,239,.28);font-size:12.5px;font-weight:700;letter-spacing:.02em;color:#c7d3e0;backdrop-filter:blur(6px)}
.sup-live i{width:8px;height:8px;border-radius:50%;background:#7ee2b8;box-shadow:0 0 0 0 rgba(126,226,184,.7);animation:sup-pulse 2.2s infinite}
@keyframes sup-pulse{70%{box-shadow:0 0 0 10px rgba(126,226,184,0)}100%{box-shadow:0 0 0 0 rgba(126,226,184,0)}}
.sup-hero h1{margin:20px 0 16px;font-size:clamp(46px,6.2vw,82px);line-height:.96;letter-spacing:-.05em;font-weight:700;color:#fff}
.sup-hero h1 em{font-style:normal;background:linear-gradient(100deg,#fff 0%,#9fd0ef 45%,#7fb1d1 100%);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent}
.sup-hero p{max-width:600px;font-size:18px;line-height:1.65;color:#c7d3e0;margin:0}
.sup-hero-points{display:flex;flex-wrap:wrap;gap:10px;margin-top:28px}
.sup-hero-points span{display:inline-flex;align-items:center;gap:10px;padding:9px 16px 9px 9px;border-radius:999px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.1);font-size:13.5px;font-weight:600;color:#e6edf5}
.sup-hero-points b{display:grid;place-items:center;width:26px;height:26px;border-radius:50%;background:linear-gradient(135deg,#9fd0ef,#7fb1d1);color:#0b1220;font-size:12px}

/* Track card – glass panel on the navy band */
.sup-track{position:relative;display:grid;gap:12px;padding:24px;border-radius:24px;background:linear-gradient(160deg,rgba(255,255,255,.12),rgba(255,255,255,.04));border:1px solid rgba(159,208,239,.25);box-shadow:0 30px 70px rgba(0,0,0,.35),inset 0 1px 0 rgba(255,255,255,.12);backdrop-filter:blur(14px);color:#e6edf5}
.sup-track-head{display:flex;align-items:center;gap:12px;margin-bottom:4px}
.sup-track-icon{display:grid;place-items:center;width:44px;height:44px;border-radius:14px;background:linear-gradient(135deg,#9fd0ef,#7fb1d1);color:#0b1220;font-size:22px;font-weight:800}
.sup-track-head strong{display:block;color:#fff;font-size:16px}.sup-track-head small{color:#9fb3c8;font-size:12.5px}
.sup .sup-track label{color:#c7d3e0}
.sup .sup-track input{background:rgba(11,18,32,.55);border-color:rgba(159,208,239,.25);color:#fff}
.sup .sup-track input::placeholder{color:#7d8ea3}

.sup label{display:grid;gap:7px;font-size:12px;font-weight:700;color:#334155;letter-spacing:.02em}
.sup input,.sup select,.sup textarea{width:100%;padding:13px 15px;border:1.5px solid var(--s-line);border-radius:14px;background:#fff;color:var(--s-ink);font:inherit;font-size:15px;font-weight:400;outline:none;transition:border-color .15s,box-shadow .15s,background .15s}
.sup input:focus,.sup select:focus,.sup textarea:focus{border-color:var(--s-accent);box-shadow:0 0 0 4px rgba(127,177,209,.22)}
.sup input[readonly]{background:var(--s-bg);color:var(--s-muted)}
.sup textarea{resize:vertical;min-height:130px;line-height:1.6}
.sup label small{font-weight:500;color:var(--s-muted);letter-spacing:0}
.sup-track button,.sup-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:14px 22px;border:0;border-radius:14px;background:linear-gradient(120deg,#0b1220,#1b3550 70%,#2b5875);color:#fff;font:inherit;font-weight:700;font-size:15px;cursor:pointer;text-decoration:none;box-shadow:0 12px 26px rgba(11,18,32,.28),inset 0 1px 0 rgba(255,255,255,.12);transition:transform .15s,box-shadow .15s}
.sup-track button{background:linear-gradient(120deg,#9fd0ef,#7fb1d1);color:#0b1220;box-shadow:0 12px 26px rgba(127,177,209,.3)}
.sup-track button:hover,.sup-btn:hover{transform:translateY(-1px);box-shadow:0 16px 32px rgba(11,18,32,.32);color:#fff}
.sup-track button:hover{color:#0b1220}
.sup-btn.is-ghost{background:#fff;color:var(--s-blue);border:1.5px solid var(--s-line);box-shadow:none;width:100%}
.sup-btn.is-ghost:hover{border-color:var(--s-accent);color:var(--s-navy)}

/* Body */
.sup-body{position:relative;z-index:2;margin-top:-78px;display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:24px;align-items:start}
.sup-card{position:relative;padding:26px;border-radius:24px;background:var(--s-card);border:1px solid var(--s-line);box-shadow:0 1px 2px rgba(15,23,42,.04),0 18px 40px rgba(15,23,42,.06)}
.sup-card+.sup-card{margin-top:16px}
.sup-form::before{content:"";position:absolute;left:26px;right:26px;top:0;height:3px;background:linear-gradient(90deg,#0b1220,#2b5875,#7fb1d1)}
.sup-card-head{margin-bottom:18px}
.sup-step{display:inline-flex;align-items:center;gap:6px;padding:5px 11px;border-radius:999px;background:var(--s-tint);color:var(--s-blue);font-size:10.5px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}
.sup-card h2{margin:12px 0 0;font-size:28px;letter-spacing:-.03em;color:var(--s-ink)}
.sup-card h3{margin:12px 0 0;font-size:19px;letter-spacing:-.01em;color:var(--s-ink)}
.sup-muted{color:var(--s-muted);font-size:14px;margin:0}

/* Topic cards */
.sup-topics{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:12px;margin-bottom:18px}
.sup-topic{position:relative;display:grid;grid-template-columns:40px 1fr;column-gap:12px;align-items:center;text-align:left;padding:15px;border-radius:18px;border:1px solid var(--s-line);background:#fff;cursor:pointer;font:inherit;color:var(--s-text);box-shadow:0 1px 2px rgba(15,23,42,.04);transition:border-color .15s,transform .15s,box-shadow .15s}
.sup-topic-ico{grid-row:span 2;display:grid;place-items:center;width:40px;height:40px;border-radius:12px;background:var(--s-tint);color:var(--s-blue);transition:background .15s,color .15s}
.sup-topic-ico svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.sup-topic strong{color:var(--s-ink);font-size:14.5px;line-height:1.25}
.sup-topic small{color:var(--s-muted);font-size:12.5px;line-height:1.35}
.sup-topic:hover{border-color:#c9d9e7;transform:translateY(-2px);box-shadow:0 14px 30px rgba(15,23,42,.08)}
.sup-topic.is-active{border-color:var(--s-blue);box-shadow:0 0 0 3px rgba(127,177,209,.25),0 14px 30px rgba(15,23,42,.08)}
.sup-topic.is-active .sup-topic-ico{background:linear-gradient(135deg,#0b1220,#2b5875);color:#9fd0ef}

/* Form */
.sup-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.sup-grid .is-full{grid-column:1/-1}
.sup-form-foot{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-top:20px;padding-top:20px;border-top:1px solid var(--s-line)}
.sup-form-foot p{margin:0;font-size:13px;color:var(--s-muted);max-width:420px}
.sup-hp{position:absolute!important;left:-9999px!important;width:1px;height:1px;overflow:hidden}
.sup-alert{padding:12px 14px;border-radius:14px;margin-bottom:14px;font-size:14px}
.sup-alert.is-error{background:#fef2f2;border:1px solid #fecaca;color:#991b1b}
.sup-track .sup-alert.is-error{background:rgba(254,226,226,.12);border-color:rgba(254,202,202,.35);color:#fecaca}

/* Side */
.sup-mine{list-style:none;margin:0;padding:0;display:grid;gap:8px}
.sup-mine a{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 14px;border-radius:16px;background:var(--s-bg);border:1px solid transparent;color:inherit;text-decoration:none;transition:border-color .15s,background .15s}
.sup-mine a:hover{border-color:var(--s-line);background:#fff}
.sup-mine strong{display:block;color:var(--s-ink);font-size:14px;line-height:1.3}
.sup-mine small{color:var(--s-muted);font-size:12px}
.sup-pill{flex:none;display:inline-flex;align-items:center;gap:6px;padding:5px 11px;border-radius:999px;font-style:normal;font-size:11.5px;font-weight:700;color:var(--c);background:color-mix(in srgb,var(--c) 12%,#fff);white-space:nowrap}
.sup-pill::before{content:"";width:7px;height:7px;border-radius:50%;background:var(--c)}
.sup-pill.is-lg{padding:9px 16px;font-size:13px;background:rgba(255,255,255,.95);box-shadow:0 10px 24px rgba(0,0,0,.2)}
.sup-tips a{display:grid;grid-template-columns:1fr auto;align-items:center;gap:2px 10px;padding:13px 0;border-top:1px solid var(--s-line);color:inherit;text-decoration:none}
.sup-tips a::after{content:"→";grid-column:2;grid-row:1/span 2;color:var(--s-accent);font-weight:700;transition:transform .15s}
.sup-tips a:hover::after{transform:translateX(3px)}
.sup-tips a:first-of-type{border-top:0;padding-top:0}
.sup-tips b{color:var(--s-ink);font-size:14.5px}.sup-tips small{color:var(--s-muted);font-size:12.5px}
.sup-hours{display:flex;gap:14px;align-items:center;margin-top:16px;padding:18px 20px;border-radius:20px;background:var(--s-band);color:#c7d3e0;box-shadow:0 18px 40px rgba(11,18,32,.18)}
.sup-hours span{display:grid;place-items:center;flex:none;width:42px;height:42px;border-radius:14px;background:rgba(255,255,255,.08);font-size:20px}
.sup-hours strong{display:block;color:#fff}.sup-hours small{font-size:12.5px}

/* Ticket page */
.sup-ticket-hero{position:relative;overflow:hidden;padding:38px 0 100px;color:#e6edf5;background:var(--s-band)}
.sup-ticket-hero::before{content:"";position:absolute;inset:0;background-image:linear-gradient(rgba(255,255,255,.05) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.05) 1px,transparent 1px);background-size:44px 44px;-webkit-mask-image:linear-gradient(90deg,transparent,#000 60%);mask-image:linear-gradient(90deg,transparent,#000 60%);pointer-events:none}
.sup-ticket-hero .site-wide{position:relative}
.sup-back{display:inline-flex;align-items:center;gap:6px;margin-bottom:16px;color:#9fd0ef;font-weight:700;font-size:14px;text-decoration:none}
.sup-back:hover{color:#fff}
.sup-ticket-title{display:flex;align-items:flex-start;justify-content:space-between;gap:20px}
.sup-ref{display:inline-block;padding:5px 12px;border-radius:999px;background:rgba(255,255,255,.08);border:1px solid rgba(159,208,239,.25);font-size:12px;font-weight:700;letter-spacing:.04em;color:#c7d3e0}
.sup-ticket-title h1{margin:14px 0 8px;font-size:clamp(28px,3.6vw,44px);letter-spacing:-.035em;line-height:1.08;color:#fff}
.sup-ticket-title p{margin:0;color:#9fb3c8;font-size:14px}
.sup-thread-wrap{position:relative;z-index:2;margin-top:-66px;display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:24px;align-items:start}
.sup-thread{display:grid;gap:18px;padding:26px;border-radius:26px;background:#fff;border:1px solid var(--s-line);box-shadow:0 18px 40px rgba(15,23,42,.07)}
.sup-msg{display:flex;gap:12px;align-items:flex-end;max-width:86%}
.sup-msg.is-me{margin-left:auto;flex-direction:row-reverse}
.sup-avatar{flex:none;display:grid;place-items:center;width:40px;height:40px;border-radius:50%;font-size:12px;font-weight:800;background:var(--s-tint);color:var(--s-blue)}
.sup-msg.is-staff .sup-avatar{background:linear-gradient(135deg,#0b1220,#2b5875);color:#9fd0ef;font-size:10px;letter-spacing:.04em;box-shadow:0 6px 14px rgba(11,18,32,.25)}
.sup-bubble{padding:14px 17px;border-radius:20px;background:var(--s-bg);border:1px solid var(--s-line);min-width:0}
.sup-msg.is-staff .sup-bubble{border-bottom-left-radius:6px}
.sup-msg.is-me .sup-bubble{background:linear-gradient(130deg,#13233b,#1b3550 60%,#2b5875);border-color:transparent;color:#e6edf5;border-bottom-right-radius:6px;box-shadow:0 10px 24px rgba(11,18,32,.18)}
.sup-bubble header{display:flex;align-items:baseline;justify-content:space-between;gap:14px;margin-bottom:6px}
.sup-bubble header strong{font-size:13.5px;color:var(--s-ink)}
.sup-msg.is-me .sup-bubble header strong{color:#fff}
.sup-bubble time{font-size:11.5px;color:var(--s-muted)}
.sup-msg.is-me .sup-bubble time{color:#9fd0ef}
.sup-text{font-size:15px;line-height:1.65;overflow-wrap:anywhere}
.sup-reply{display:grid;gap:12px;margin-top:6px;padding-top:20px;border-top:1px solid var(--s-line)}
.sup-reply-foot{display:flex;align-items:center;justify-content:space-between;gap:14px}
.sup-reply-foot small{color:var(--s-muted)}
.sup-facts dl{margin:0;display:grid;gap:12px}
.sup-facts dl div{display:flex;justify-content:space-between;gap:12px;font-size:14px}
.sup-facts dt{color:var(--s-muted)}.sup-facts dd{margin:0;color:var(--s-ink);font-weight:600;text-align:right;overflow-wrap:anywhere}
.sup-facts form{margin-top:18px}
.sup-private{margin:14px 6px 0;font-size:12.5px;color:var(--s-muted)}
.sup-missing{padding:80px 0}.sup-missing .sup-card{max-width:560px;margin:auto;text-align:center}.sup-missing h1{color:var(--s-ink);margin:14px 0 8px}

/* Attachments */
.sup-upload input[type=file]{padding:12px;border-style:dashed;background:var(--s-bg);font-size:14px;cursor:pointer}
.sup-files{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.sup-file{display:inline-flex;align-items:center;gap:8px;max-width:100%;padding:7px 10px;background:#fff;border:1px solid var(--s-line);color:var(--s-ink);font-size:13px;text-decoration:none;transition:border-color .15s}
.sup-file:hover{border-color:var(--s-accent)}
.sup-file b{display:grid;place-items:center;min-width:36px;height:28px;padding:0 4px;background:var(--s-tint);color:var(--s-blue);font-size:10.5px}
.sup-file span{display:grid;min-width:0;overflow-wrap:anywhere}.sup-file small{color:var(--s-muted);font-size:11.5px}
.sup-file.is-image{display:grid;padding:4px;gap:4px;width:150px}
.sup-file.is-image img{width:100%;height:100px;object-fit:cover}
.sup-file.is-image span{font-size:11.5px;padding:0 2px 2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block}
.sup-msg.is-me .sup-file{background:rgba(255,255,255,.1);border-color:rgba(159,208,239,.3);color:#fff}
.sup-msg.is-me .sup-file small{color:#9fd0ef}
.sup-msg.is-me .sup-file b{background:rgba(159,208,239,.2);color:#fff}

@media(max-width:980px){
  .sup-hero-grid,.sup-body,.sup-thread-wrap{grid-template-columns:1fr}
  .sup-hero{padding:48px 0 110px}
}
@media(max-width:640px){
  .sup-hero{padding:30px 0 96px}
  .sup-hero h1{font-size:46px}
  .sup-hero p{font-size:15.5px}
  .sup-hero-points span{font-size:12.5px;padding:7px 12px 7px 7px}
  .sup-hero-points b{width:22px;height:22px}
  .sup-live-extra{display:none}
  .sup-track{padding:18px}
  .sup-body{margin-top:-64px}
  .sup-card,.sup-thread{padding:18px}
  .sup-form::before{left:18px;right:18px}
  .sup-topics{grid-template-columns:1fr 1fr;gap:8px}
  .sup-topic{grid-template-columns:1fr;row-gap:8px;padding:12px}
  .sup-topic-ico{grid-row:auto;width:34px;height:34px}
  .sup-topic small{display:none}
  .sup-grid{grid-template-columns:1fr}
  .sup-form-foot,.sup-reply-foot{flex-direction:column;align-items:stretch}
  .sup-form-foot .sup-btn,.sup-reply-foot .sup-btn{width:100%}
  .sup-msg{max-width:100%}
  .sup-avatar{width:32px;height:32px}
  .sup-ticket-title{flex-direction:column}
  .sup input,.sup select,.sup textarea{font-size:16px}
}

/* The public theme squares every corner inside <section> (!important); CPD Support keeps its own rounded look. */
body.public-area .sup :is(.sup-live,.sup-hero-points span,.sup-step,.sup-pill,.sup-ref){border-radius:999px!important}
body.public-area .sup :is(.sup-hero-points b,.sup-live i,.sup-avatar,.sup-pill::before){border-radius:50%!important}
body.public-area .sup :is(.sup-track,.sup-card){border-radius:24px!important}
body.public-area .sup .sup-thread{border-radius:26px!important}
body.public-area .sup :is(.sup-topic,.sup-hours){border-radius:18px!important}
body.public-area .sup :is(.sup-mine a){border-radius:16px!important}
body.public-area .sup :is(input,select,textarea,.sup-btn,.sup-track button,.sup-track-icon,.sup-alert,.sup-topic-ico,.sup-hours span){border-radius:14px!important}
body.public-area .sup :is(.sup-file,.sup-file b,.sup-file img){border-radius:10px!important}
body.public-area .sup .sup-bubble{border-radius:20px!important}
body.public-area .sup .sup-msg.is-staff .sup-bubble{border-bottom-left-radius:6px!important}
body.public-area .sup .sup-msg.is-me .sup-bubble{border-bottom-right-radius:6px!important}
@media(max-width:640px){body.public-area .sup :is(.sup-card,.sup-thread,.sup-track){border-radius:20px!important}}